BrakeSafeHGV Ltd Privacy Policy

1. Introduction

BrakeSafeHGV Ltd is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect your personal information.

2. Data Controller

BrakeSafeHGV Ltd is the Data Controller for the purposes of UK GDPR and the Data Protection Act 2018.
Contact: info@brakesafehgv.co.uk

3. Information We Collect

We may collect:

Personal Information

Name
Business name
Email address
Telephone number
Billing address

Vehicle Information

Registration number
Vehicle type
Fleet information
Booking history

Technical Information

IP address
Browser type
Device information
Website usage data

4. How We Use Your Information

We use personal data to:

Process bookings.
Manage customer accounts.
Provide customer support.
Send booking confirmations and reminders.
Improve our services.
Prevent fraud and misuse.
Comply with legal obligations.

5. Legal Basis for Processing

We process data under the following legal bases:

Contract performance.
Legitimate business interests.
Legal obligations.
Consent where required.

6. Sharing Information

We may share information with:

Brake testing providers.
Payment processors. IT and hosting providers.
Professional advisers.
Government authorities where legally required.

We do not sell personal information to third parties.

7. Payment Information

Payment transactions are processed by secure third-party payment providers. BrakeSafeHGV does not store full card payment details.

8. Marketing Communications

Where permitted by law, we may send:

Service updates.
Reminder notifications.
Promotional offers.
You may unsubscribe at any time.

9. Data Retention

We retain personal information only for as long as necessary to:

Fulfil contractual obligations.
Meet legal requirements.
Resolve disputes.
Maintain business records.

10. Data Security

We implement reasonable technical and organisational measures to protect personal data from:

Unauthorised access.
Loss.
Disclosure.
Misuse

11. Cookies

Our website may use cookies to:

Improve functionality.
Analyse website traffic.
Remember user preferences.

Users can manage cookie settings through their browser.

12. Your Rights

Under UK GDPR you have the right to:

Access your data.
Correct inaccurate data.
Request deletion.
Restrict processing.
Object to processing.
Request data portability.

Requests should be sent to: info@brakesafehgv.co.uk

13. International Transfers

Where data is transferred outside the UK, appropriate safeguards will be implemented in accordance with UK GDPR requirements.

14. Complaints

If you are unhappy with how we handle your personal information, you may contact:
The UK Information Commissioner’s Office (ICO).

15. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website

Contact

BrakeSafeHGV Ltd

Email: info@brakesafehgv.co.uk
Website: www.brakesafehgv.co